Refund policy

Last Updated: January 2026

Due to the perishable nature of our products, all sales are final with limited exceptions.

Eligibility for Claims

• Claims must be submitted within 24 hours of delivery.

• Claims must include clear photos of the product and original packaging.

Accepted Claims

We may issue a replacement or refund if:

• The product arrives damaged

• The product is compromised during transit

• The wrong item was shipped

Non-Refundable Situations

We cannot accept refunds or replacements for:

• Claims made after 24 hours

• Improper storage after delivery

• Changes in preference or ordering errors

• Natural variations in wild or seasonal mushrooms

Refunds, if approved, will be issued to the original payment method.